Extract from the above-referenced Australian dissertation by Susan Myburgh entitled DEFINING INFORMATION: THE SITE OF STRUGGLE. Here is an extract from Myburgh's introductory chapter:
"Chapter 1. Defining information: the site of struggle
Librarians and other traditional information professionals, such as records managers, archivists and museum curators, have long been the almost invisible, but nonetheless omnipresent and indispensable, guardians of the records of human thought, creation, discovery and invention. Through the embodiment of their professions in collections of selected and managed documents, these information professions (IPs) have established a long-standing leitmotif of expert service, based on providing access to documents on a socially and institutionally co-operative and non-profit basis, for the purpose of individual and social development.
However, change is a key and ongoing feature of contemporary life due to a combination of social, economic, technological and educational trends, which bring with them individual, organisational, institutional and cultural challenges. The past three decades have been particularly eventful for the information discipline and its practices, with increasing interest in postmodernism, as well as the growth of digital documents, increasing globalisation, social networking and interactive document creation, leading to the growing involvement of technologists in information work.
The discipline and profession of Library and Information Science (LIS) now faces a number of challenges: it suffers from a generally poor public image, based on a lack of understanding of what information professionals do; the development of new, rival, information professions; disparity between existing aims and changing information needs and problems resulting in an inadequate and out of date sense of social mission; modifications to the practices of information work; direct competition with libraries from various media as sources of information and entertainment; the constraints of the LIS habitus; the orthogonal nature of the study of information which cuts across other disciplinary formations centred on specific subject content; and a lack of conceptual clarity concerning the chief object of their knowledge domain, „information‟.
The predicament is compounded by the already complex problems created by the development of information and communication technologies (ICTs) and the concomitant changing social and economic context. The literature of LIS is replete with suggestions, whether at the level of fully-developed research report or illustrative anecdote (e.g. Birdsall, 1994; Harris and Hannah, 1993; Herring, 2001; Akerman, 2006; Hambrick, 2005; Hirschey, 2006; Stephens, 2006) that the IPs, including the practitioners, the collections of documents they manage, and the programs that educate them, are obsolete, or at the very least will become increasingly redundant because of ICTs[1,2]. Libraries and information centres are having their funding cut, or being closed down completely [3,4].
. . . The changes that have occurred in information work over time – notably specialisation and divergence – have created discontinuities in the meaning of „information‟ within the IPs, disregarding the use of the term in any other context. In particular, there was a time when „information‟ and „document‟ were, to all intents and purposes, synonymous. Unless one was able to communicate directly with the creator of ideas, they were accessible only if they had been recorded. Those who managed documents effectively managed information by providing physical and intellectual access to recorded ideas.
The research problem for this work stems from the lack of acknowledgement of the difference between these two concepts, which is increasingly obvious with the development of ICTs. „Data‟, now often understood to be a synonym for „information‟, assumes that „information‟ is related exclusively to computer technologies. The shifts in these terms alone indicate that there is an urgent need for a reconceptualisation of the IPs, and the development of a theoretical framework which identifies both the core and the boundaries of information work. . . ."
Defining information: the site of struggle
{note: chapter 1 begins on page 11 at the link}